Together Housing’s annual report for 2020/21 is now available. The report sets out how we’ve performed over the year and highlights our response to the Coronavirus pandemic.
The report includes sections on how we keep you safe, repairs performance, the investment in your homes, the development of new homes, and our work in neighbourhoods and communities. There’s also information about the support we have provided to residents, how we have dealt with complaints and your contacts, and what residents have been involved with.
As well as our performance during 2020/21, there’s also information about how this compares to the year before (2019/20) and other similar housing association’s performance, where possible. You can also see how we’ve done at meeting our targets.
Key performance measures include how every £1 of rent money is spent, average days to complete a repair, and satisfaction with our services, as well as lots more!
We hope you find our annual report useful. For more information about the report or the support that is available to you, please contact us.